How do I change my subscription?

Open Billing while signed in to review your plan, billing cycle, payment method, and invoices. Before confirming a change, check when it will take effect and what access you will keep.

Open Billing

Open Billing directly. My account and Billing are separate tabs.

If you're signed out, the direct link takes you to the login page and returns you to Billing after sign-in.

Review the current subscription

Before changing anything, confirm the current plan and renewal information shown on the billing page. Check that you're signed into the account that contains the expected cards and subscription.

Upgrade or downgrade

1. Find Plan in Billing and select Update.
2. Select the new plan.
3. Review the new price, billing period, start date, and included features.
4. Confirm only when those details match the change you intend to make.
5. Return to Billing and check that the correct plan is shown.

An upgrade or downgrade takes effect immediately. When a downgrade leaves unused value, that value is retained as account credit.

Cancel renewal

1. Find Plan in Billing and select Cancel.
2. Check the cancellation date and the access you will keep until then.
3. Confirm the cancellation.
4. Return to Billing and check that the cancellation is shown.

Cancellation takes effect at the end of the current paid period. You keep full access until the cancellation date shown in Billing.

Cancellation and refunds are separate

Cancelling renewal does not automatically issue a refund. Review the Refund Policy for the conditions and exclusions.

An approved refund is returned to the original payment method. The Refund Policy says to allow 5 to 10 days for it to appear.

If you cannot see Update or Cancel, or Billing does not show the change you confirmed, contact support. Do not send full payment-card details.